faq

1. Can I use OAP funding for speech therapy services?

Absolutely! We’re proud to be licensed speech therapy providers in Ontario, and many families successfully use their OAP funding with our practice. We make the process seamless for you — every invoice and receipt automatically includes all the required information for OAP reimbursement, including your child’s name, service date, service type, cost, speech therapist name and license number, communication disorders assistant name, and more.

Here’s what gives our families peace of mind: while we cannot guarantee reimbursement as part of our general policy, all documentation is complete, accurate, and ready for submission.

2. What is a CDA (Communication Disorders Assistant)?

A Communication Disorders Assistant is a qualified therapy professional who has a national credential that demonstrates competence in speech and language therapy techniques. CDAs are wonderful therapists who bring dedicated expertise, compassion, and skill to every session with your child.

Here’s why working with a CDA is an excellent choice for your family: CDAs work in close collaboration with our licensed Speech-Language Pathologists throughout your child’s entire therapy journey. Your SLP continuously monitors progress, adjusts goals, reviews session notes, and ensures therapy remains targeted and effective. This means you receive therapy at a more accessible cost point while maintaining full SLP oversight every step of the way.

Think of it as the best of both worlds — comprehensive, customized, hands-on therapy delivery combined with ongoing clinical guidance. Many families find that working with a CDA allows them to access more frequent sessions within their budget, leading to faster progress for their child. Ready to experience high-quality, cost-effective therapy? Reach out today to schedule your initial consultation and discover how our collaborative model can benefit your child.

3. Can I use my insurance to cover speech therapy costs?

Yes! The majority of private insurance companies that provide extended health care coverage will reimburse all or part of the fees for speech therapy services.

Here’s what makes working with us easy: We accept convenient payment methods including credit card and e-transfer.

Every receipt contains all required information for insurance reimbursement
Our documentation meets insurance company standards for claims processing

While we cannot guarantee reimbursement as part of our general policy, we’re pleased to share that we have never experienced any issues with claims for services provided by our personnel (including CDAs) — our families consistently receive their expected coverage.

We recommend contacting your insurance provider to confirm your specific coverage details, including your benefit limits and any requirements for pre-authorization. Once you know your coverage, we can work together to maximize your benefits and create a therapy plan that fits your needs.

Don’t let insurance questions keep your child waiting — contact us now to discuss your coverage and get started with an assessment. We’ll provide all the documentation you need to make the reimbursement process stress-free.

4. How do I know if my child needs speech therapy?

If you’re wondering whether your child could benefit from speech therapy, you’re already taking an important first step as an advocate for their communication development. Common signs include difficulty pronouncing sounds, struggling to find words, limited vocabulary for their age, challenges following directions, stuttering, or frustration when trying to communicate.

Here’s the good news: You don’t need to diagnose the problem yourself. Our comprehensive assessment process will give you clear answers about your child’s communication strengths and areas for growth. During the evaluation, we’ll identify specific concerns, explain what’s typical for your child’s age, and provide you with a detailed roadmap to begin a successful communication journey.

Early intervention makes a significant difference in outcomes, and even if your child’s needs are mild, addressing them now prevents struggles later in school and social settings. Trust your instincts — if you have concerns, let’s address them together. Book your assessment today and get the clarity and support your family deserves.

5. What can I expect during the first appointment or assessment?

Your first appointment is designed to be welcoming, thorough, and informative. We know that starting something new can feel overwhelming, so we make the process comfortable for both you and your child. Whether you choose an in-person or virtual assessment, you’ll receive the same high-quality, comprehensive evaluation — our clinicians are skilled at conducting effective assessments in both formats.

Here’s what happens:

• We’ll spend time talking with you about your concerns, your child’s developmental history, and your goals
• Your child will participate in age-appropriate activities and play-based tasks that help us evaluate their communication skills
• We assess areas such as speech sound production, language comprehension and expression, social communication, and more
• At the end of the session, we’ll discuss our observations and preliminary findings with you
• Following the assessment, you’ll receive a comprehensive written report that includes diagnosis (if applicable), specific therapy recommendations, and suggested goals. We’ll also provide you with a clear treatment plan outlining frequency, duration, and what success looks like.
  
  

This is your opportunity to ask questions, understand your child’s needs, and feel confident about the path forward. Don’t wait — schedule your assessment now and take the first step toward unlocking your child’s communication potential.

6. How long will my child need speech therapy, and how often should sessions occur?

Every child’s journey is unique, which is exactly why we create individualized treatment plans tailored to your child’s specific needs and your family’s goals. Some children make rapid progress and reach their goals in a few months, while others benefit from longer-term support — there’s no one-size-fits-all answer.

Session frequency typically ranges from:

• Once weekly for maintenance or mild concerns
• Twice weekly for moderate needs and optimal progress
• More intensive schedules for children requiring accelerated support
• Bi-weekly or monthly ‘check-ins’ following rapid growth or near goal achievement
• The factors that influence duration include the severity of the communication difficulty, your child’s age, consistency of home practice, and how quickly they respond to intervention. What we can promise is that we’ll be transparent with you every step of the way, regularly reviewing progress and adjusting our approach to ensure your child is always moving forward.
  
  

Our goal is to help your child achieve independent, confident communication as efficiently as possible. We celebrate every milestone with you and continually reassess whether continued therapy is beneficial.

Ready to create a personalized plan for your child? Contact us today to schedule an assessment, and we’ll design a therapy schedule that fits your family’s needs and maximizes your child’s progress.

7. Do you offer virtual/teletherapy sessions, or only in-person appointments?

We offer both options to ensure that effective speech therapy is accessible for every family, regardless of your location or schedule constraints.

In-person therapy provides hands-on interaction and is ideal for younger children, those who benefit from structured environments, or families who prefer face-to-face sessions. Our welcoming clinic space is designed to make therapy engaging and fun.

Virtual teletherapy has proven to be highly effective for many children and offers incredible flexibility. It’s perfect for families with busy schedules, those in rural or distant locations, children who are comfortable with technology, or anyone who wants to reduce travel time. Many parents are surprised by how engaged their children are during online sessions and appreciate being able to participate from the comfort of home.

Our therapists are experienced in delivering dynamic, interactive virtual sessions that keep children motivated and learning.

You can also combine both formats — some families do in-person sessions during the school year and switch to virtual during summer or when schedules get hectic. We’re flexible because your child’s progress matters more than the format.

Whether you prefer in-person, virtual, or a hybrid approach, we’re ready to serve you. Reach out today to discuss which option is the best fit for your family and get started.

8. What age groups do you work with, and what types of speech and language difficulties do you treat?

We’re proud to serve clients across the lifespan, supporting families and individuals dealing with diverse communication challenges. Our professional experience ensures that whether your child is just beginning to talk, navigating complex language demands in school, or you’re an adult seeking to enhance your voice, speech, or professional communication, we have the knowledge to help you succeed.

Age groups we serve:

• Toddlers and preschoolers (18 months and up)
• School-age children
• Adolescents and teens
• Adults
  
  

We provide therapy for:

• Articulation disorders – difficulty producing specific speech sounds clearly
• Phonological disorders – patterns of sound errors that affect intelligibility
• Language delays – late talkers or children with limited vocabulary and sentence structure
• Expressive and receptive language disorders – challenges expressing thoughts or understanding language
• Stuttering and fluency disorders – disruptions in the flow of speech
• Social communication difficulties – pragmatic language challenges, including those associated with autism spectrum disorder
• Voice disorders – issues with pitch, volume, or vocal quality
• Literacy support – phonological awareness and early reading skills
• Accent modification – helping adults refine their pronunciation and communication clarity for professional or personal goals
• Our team stays current with evidence-based practices and brings both clinical fluency and genuine passion to every session. We understand that behind every diagnosis is a unique individual with strengths, interests, and potential — whether that’s a child learning to communicate or an adult advancing their career through clearer speech.
  
  

No matter what communication challenge you or your child faces, we’re here to help. Schedule your consultation today and discover how our comprehensive, compassionate approach can make a lasting difference in your life.